Ask. Listen. Understand. Engage.
Survey Matters is the leading research and strategic insights agency for the Australasian association and membership sector
Using feedback and community engagement tools, Survey Matters is helping professional and industry associations adapt to the changing demands of members to develop a sustainable value proposition. Because we know that members who believe that their association understands their needs are more satisfied, more engaged and more likely to recommend membership to others.
* Associations Matter : 2014 Professional Associations Study
Working with a large range of associations we have developed a proven methodology to help you align your strategic objectives with the needs and preferences of your members. We adapt our approach to suit your needs, whether you want a quick and simple reach out to your members, or an ongoing depth insight community.
Our customised strategic member and industry research delivers practical insight that improves the effectiveness and relevance of your association, creating a sustainable membership model.
The newest way to crowd source ideas, drive engagement and really understand your community. An ongoing conversation with members that builds deeper understanding, over the long term.
We like to give back to our community. Our Associations Matter benchmark projects facilitate collaboration and make membership research more affordable and accessible for associations of all sizes.