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Who we are.

We are a specialist research agency.  In fact, we are the only agency in Australia exclusively focused on providing services to associations, membership and for purpose organisations.   As a result, our offering is unique.    

Based on analysis of feedback provided by thousands of members and a real depth of understanding of associations and their needs, we have helped a wide range of organisations understand their value proposition - what is important to members, how they want their association to help them and how satisfied they are with their associations' performance in key areas.  


Because we think the good work you do deserves to be supported quality information, by research that is tailored to your needs, by researchers who understand your unique business circumstances.    



We help you make better decisions.

Using our benchmark data and in-depth knowledge of associations and members' preferences, we help you grow by leveraging the power of feedback to align your strategy to the needs of the people that matter most to your organisation - your members.

The result?  Informed decision making.  Engaged members.  Improved performance.


What we do



Industry Data & Benchmarks

Industry statistics, such as industry activity and practices, salary trends and economic outlook, provide information vital to support the advocacy and public relations work associations undertake on behalf of the profession or industry they represent.

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Member & Stakeholder Research

Successful organisations understand what is important to their stakeholders. Conducting regular member and stakeholder research is fundamental to strategic planning and essential to the development of successful retention and engagement strategies.


Public Opinion

Our research consistently finds that members want to belong to a strong, credible organisation; one that is recognised and respected.  Consulting your market about issues affecting the industry and profession helps you build your brand.

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we focus on outcomes

We have worked with lots of associations.  We have conducted hundreds of member research projects.  And we have collected literally thousands of member survey responses.  That adds up to a lot of data.  And it has given us really good insight into what members want.  . 


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We’ve done our research and have a wide variety of tools and techniques to choose from, depending on the information you need.

  • Social media monitoring
  • Online surveys
  • Focus groups & depth interviews
  • Online discussions and forums
  • Data mining and analytics
  • Segmentation studies
  • Engagement indices
  • Benchmarks



We've had the pleasure of working with some organisations doing really great work.  To find out more, contact us directly at info@surveymatters.com.au.