These terms and conditions contain important information about your participation in surveys conducted by Survey Matters.

You should read these terms and conditions carefully before answering any questions or commencing a survey.

This website is owned and operated by Survey Matters Pty Ltd ACN 145 907 759.

Acceptance of these terms of use and participation

Your access to this website and participation in any survey will be governed by these terms.

By using this website, answering any survey questions or commencing any survey conducted by Survey Matters, you irrevocably agree to be bound by these Terms of Use and Participation.

Links to the Terms of Use and Participation appear on each survey conducted by Survey Matters to ensure survey participants can find them easily.

These terms and conditions incorporate the Survey Matters Privacy Policy, which can be viewed here and any other terms, conditions, notices and disclaimers contained elsewhere on this site.

We may change these terms at any time. If we do, an amended version of these terms will be posted on the site. Your continued use of the site or participation in any survey after any changes are made to the terms will be deemed to constitute your acceptance of those changes. If you object to any changes to the terms, your only remedy is to discontinue your use of the site and participation in any survey.

How do I participate in a survey

In order to participate in a Survey Matters survey you will receive a request via email, a paper-based questionnaire, or a URL to participate. The email or URL request will provide you with a link to the survey. A paper-based survey will ask you to manually complete your responses, and will include details of how to submit your completed survey form. You may participate in a survey by:

  • answering questions on-line via Survey Matters survey software interface;
  • providing survey answers in an email;
  • filling in a paper survey form; or
  • providing answers to a survey through any other medium.

All personal information you provide to us will be treated in accordance with our Privacy Policy. Your personal details will not be published on the site or sold to any third party.

You are responsible for maintaining the confidentiality and security of your login and password. You are wholly responsible for all activities that occur under your login and password.

What happens to the information I provide

Each request to participate in a survey has been commissioned by a Survey Matters customer (Customer). That Customer has provided us with your contact details and has requested that you be invited to participate in the survey.

Survey Matters policy in the use of data collected in surveys is that Participants will be advised how the data will be used at the beginning of the survey, and that the data collected can be used for any purpose known to the Participant. Unless it is made explicitly clear prior to completing a survey, Respondents identities and individual responses will not be disclosed by Survey Matters. Survey Matters will only provide the individual responses and feedback where permission is explicitly given by the Respondent.

Quantitative Data

Our surveys are specifically designed to deliver the best information without compromising a Respondent’s anonymity. When you complete a survey, the information you provide will be processed and aggregated into a report to be provided and used by the Customer. Survey Matters produces the aggregate level report data by combining the answers of multiple Respondents across various demographic characteristics, to present overall perspectives and insights. In these cases, the results of the survey will be anonymous, using an appropriate minimum sample size of respondents for each analysis.

Raw survey responses are kept in Survey Matters secure database(s). If Survey Matters are asked to provide the raw data to the Customer, we will remove any identifiers, such as email addresses, prior to supplying the data. Further, the raw data will only be supplied with one demographic (such as state, category, or age) to negate the ability to triangulate the responses based on unique combinations of demographics.

All survey responses collected by Survey Matters are de-identified in our database(s) and systems following provision of results to the Customer, and no later than 3 months following conclusion of the survey.

Qualitative Data

Many of Survey Matters surveys contain “free text” elements, where Respondents can provide further information in their own words. Survey Respondents should note that these elements will be reported as they are written (i.e. unedited). Should a survey Respondent identify themself by name, writing style or otherwise, the Respondent will not remain anonymous. For transparency, Survey Matters normally explain this on each of our Surveys.

Overall Information

Survey Matters can aggregate confidential information gathered from the surveys we conduct and use this, together with other information known to us, to perform industry benchmarking and comparisons for the benefit of ourselves and our Customers. We may also use this information for research, marketing, publishing and/or selling. Survey Matters will always adhere to our policy of anonymity, and will not disclose the identities of any organisation or individual in the use of the data.


We have implemented technology and security policies, rules and measure to protect the personal information that we have under our control. However, you should be aware that there are risks in transmitting information across the internet.

Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorized access, modification or disclosure. If you are concerned about conveying sensitive material to us over the internet, you might prefer to contact us by telephone or mail. We will remove personal information from our system where it is no longer required (except where archiving is required.)

Acceptance of risk and release from liability

You are wholly responsible for your participation on the site and/or in any survey and you use the site at your own risk.

You acknowledge that we are not responsible for, and accept no liability in relation to, your use of the site, your conduct in connection with the site, or your participation in any survey (whether online or offline) in any circumstance.

You are solely responsible for content that you transmit or post via the site and in any survey. We disclaim all liability with respect to any content transmitted or posted on the site or provided in any survey.

You agree to indemnify us for any loss, damage, cost or expense that we may suffer or incur as a result of or in connection with your use of or conduct in connection with the site or any survey, including any breach by you of the terms.

To the maximum extent permitted by law, we exclude all implied representations and warranties which might apply in relation to your use of the site.

In no circumstances will we be liable for any indirect, punitive or consequential loss or damages, loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or in any way connected to business interruption of any type, whether in Survey Matters' total liability to you in connection with your use of the site or participation in any survey shall be limited to AUD$100.

Surveys conducted on behalf of third parties

For the most part, Survey Matters conducts surveys on behalf of third parties. Any rebate, gift, prize or other free item offered by a third party must be claimed from that third party. Survey Matters is not responsible for any loss, damage or other claim arising from a failure by a third party to supply a rebate, gift, prize or other free item.

Intellectual property

The site and all surveys are protected by Australian and International copyright and other intellectual property laws. You may use material on this site for your personal, non-commercial use only. You must obtain our express written permission to reproduce any part of the site or other intellectual property owned by us or to create a link to the site.

Links to external websites

This site may contain third party advertisements and links to third party sites. Access to any other Internet site linked to this site is at your own risk and we accept no responsibility for the accuracy or reliability of any information, data, opinions, advice or statements made in any third party advertisements or on any third party sites.