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Custom designed Research Solutions

We are dedicated to delivering insights that improve effectiveness, drive engagement and add to sector knowledge. 






Our research services provide the evidence you need to:

  • Set strategy and implement change

  • Deliver industry data that informs and adds to sector knowledge

  • Understand stakeholder challenges and gather ideas for solutions

  • Develop tailored stakeholder engagement and involvement strategies

  • Identify areas of high organisational performance and opportunities for improvement

  • Assess the effectiveness of teams, processes and programs

  • Improve recruitment and retention programs

  • Set benchmarks for performance measurement and competitive positioning

  • Identify specific stakeholder segments that facilitate the development of tailored service offerings


Research Services

We custom design all projects to meet your business and research objectives.  Whether you want a survey of your members, a segmentation study, an ongoing insight community or industry data to support your marketing and advocacy efforts.

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Engagement Surveys

Based on analysis of feedback from thousands of stakeholders, our engagement framework assesses the value model of associations and membership organisations, helping you to understand the key drivers of engagement amongst your members.

  • The advantage belonging to your association provides.

  • The strategic issues your members want your association to focus on.

  • The importance and value of the services your association provides.

  • Members perceptions of how well you promote them to the public.

  • Engagement, satisfaction and participation indexes

  • Are members likely to renew their membership?  

  • Are they likely to recommend their association to others?

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Industry Reports

Associations provide a unique service.  They create common benefits for members by monitoring trends, building and sharing knowledge and advocating on behalf of the industry to influence economic and regulatory conditions.

Our industry reports provide information vital to build data and support the advocacy and public relations work associations undertake on behalf of the profession or industry they represent.  

  • Industry Research Reports

  • Economic Activity Surveys

  • Employment & Salary Surveys

  • Business Confidence Surveys

  • Industry Benchmarks

  • Competitor Analysis


Public Awareness Research

Brand is crucial.  Our research has shown that associations who provide leadership to build a strong, respected and credible professional brand will reap the benefits through membership growth and long term sustainability. 

Consulting the market to understand public opinion about issues affecting your industry adds to sector knowledge, increases the value you provide members and provides what you need to build the profile of your members with the public.

Consulting the public on issues relevant to your industry can include:

  • Understanding of the role of your industry / profession

  • Consumer purchase habits and preferences

  • Demand for new products and services

  • Impact of and public support for legislative or regulatory change

  • Public opinion and support for current issues