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All our projects are custom designed with the objectives in mind.  There is no point doing research otherwise.

We always take the time to really listen to what you need and use a variety of research techniques depending on your objectives.  We might conduct a quick poll, an in-depth survey or run a consultation session.  We might run a social media monitor or set up an insight community.     

Whatever approach we use, we promise to help you ask the questions that will give you the answers that you really need.   Sometimes you may not like what your hear, but we promise to tell you anyway.  And we will make sure that the information is able to be used to design actionable strategies.

 Our aim is always to make sure the research provides you with practical data, ideas and strategies you can implement to improve your association's performance.  Whether it be increasing retention, driving engagement strategies, designing product offerings or providing evidence of program outcomes.


Quantitative research & analytics

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Social Media Monitoring

One big focus group! Understand public sentiment and opinion about the profession or industry you represent by monitoring social media conversations.

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Online Surveys

The most cost effective way to reach your target audience. Measure member engagement, gather industry data, research public opinion.


Engagement Indices

Use our tested and proven engagement index, incorporating member typologies, participation levels and satisfaction with services.  Learn the drivers of engagement for different segments.



Qualitative Research

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Focus Groups & Depth Interviews

Hear opinions and perspectives in stakeholders own words. Then test them with your wider audience through online surveys.


Online Discussion Forums

Like focus groups, but able to reach a much wider audience, more cost effectively. Conduct the discussions online, using a real-time chat session.