Westpac Banking Corporation
I have had a great experience working with Survey Matters and in particular with Brenda. The process was trouble free and I was also kept up to date as to where things were at. The end product was exactly what I was hoping for. I would definitely recommend Survey Matters to others. Thank you.
Phillip Island Nature Parks
Survey Matters customer experience program enabled us to understand what we do well, and where we can improve our services to visitors. But more importantly, the information gathered allowed us to tailor our marketing messages to specific channels and increase visitor numbers. Survey Matters provided an...
Survey Matters customer experience program enabled us to understand what we do well, and where we can improve our services to visitors. But more importantly, the information gathered allowed us to tailor our marketing messages to specific channels and increase visitor numbers. Survey Matters provided an outstanding service – they are customer focused, professional and delivered real value to Phillip Island Nature Parks. We continue to engage with them for visitor feedback and to gather strategic information to assist with future planning.
Hitachi Construction Machinery (Australia) Pty Ltd.
With over 900 staff, we required an efficient means of gathering staff climate survey responses and the ability to collate the data in a timely manner. This is where Survey Matters properly interpreted our business needs and provided an effective email/web solution that helped us achieve a satisfactory...
With over 900 staff, we required an efficient means of gathering staff climate survey responses and the ability to collate the data in a timely manner. This is where Survey Matters properly interpreted our business needs and provided an effective email/web solution that helped us achieve a satisfactory completion rate and useful category reporting. The whole process from planning through to reporting took weeks when compared to months with traditional efforts. Both Brenda and Rebecca are experienced professionals that understand our issues and needs.
The Conversation
As a fast growing new media site we needed to understand our audience, who they were and what is important to them. We had previously used a free survey tool and were mostly happy with "going it alone". It was a real eye opener to engage the services of Survey Matters for our second reader...
As a fast growing new media site we needed to understand our audience, who they were and what is important to them. We had previously used a free survey tool and were mostly happy with "going it alone". It was a real eye opener to engage the services of Survey Matters for our second reader survey. We still used our same free tool - but this time we got significantly more insight and understanding. We implemented the recommendations that were made, and the survey was made easier for our readers to do and much easier for us to analyse. I would endorse their work -the process of working with them was professional and efficient and led to hours of saved time for us.
National Disability Services (NDS)
Survey Matters surpassed my expectations. I received professional and expert service from start to finish. I look forward to working with Brenda and Rebecca again soon.
Mecca Travel Co.
This was the first time I utilised the services of Survey Matters and their delivery far outweighed my expectations. The whole process for me was easy and timeless; Survey Matters took control from the start! I found them to be extremely professional; they retained contact throughout each stage and were...
This was the first time I utilised the services of Survey Matters and their delivery far outweighed my expectations. The whole process for me was easy and timeless; Survey Matters took control from the start! I found them to be extremely professional; they retained contact throughout each stage and were very responsive.
The survey was easy to navigate, professionally presented and the questions well defined. I was really impressed with how detailed the final report was and the mix of formats used, text, tables and graphs. It was nice to see Survey Matters took the time to extract the key information and make the responses easy to read and understand. The survey and report has given me a good insight into people’s requirements, which is just the outcome I was hoping for. I have no hesitation in recommending you to anybody and I look forward to working with you in the future.
Victorian Youth Mentoring Alliance
Survey Matters made it possible for our organisation to undertake a Victoria wide survey of young people in youth mentoring. Their professionalism and ability to adapt to our specific target group was impressive. Their flexibility in responding to the needs of our staff and the young people completing the...
Survey Matters made it possible for our organisation to undertake a Victoria wide survey of young people in youth mentoring. Their professionalism and ability to adapt to our specific target group was impressive. Their flexibility in responding to the needs of our staff and the young people completing the survey meant we were able to capture and present this important data quickly and efficiently.